Anonymous
map-marker Milford, Pennsylvania

ISIS is an appropriate name for this company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Not only was the rate I was paying exorbitant, when I found a better company for that cut my effective rate by 50%, they "begged" to review my account. THEN I get a PCI Smart compliance letter stating that they are going to charge me to be PCI compliant. When I see a double charge, I call them and they say there are TWO accounts active. As recent as three weeks ago I told them this second account is BOGUS. Never activated, never used. (This was a card reader that plugs into a tablet so we didn't have to pay for the terminal. But when we tried to use, found out their app only worked on the expensive tablets . . . which was what we were trying to avoid. SO we had to go with the terminal. This was all at their urging - the use of the reader in palce of the terminal and then the terminal because we weren't going to pay for the $500+ iPad.) So they tell me I needed to cancel my account with them in order not to be charged, so they are charging me and its NON-refundable. And If I cancel my account before the anniversary date of Jan 2017, I HAVE to PAY $495.00!! We are a small non-profit. So we have no recourse but to wait until October at the earliest to notify them of cancellation without the *** fee. AND we have to just eat the cost of this rip-off company. SO GLAD we went with another company now so we don't keep losing money n fees, money that we can use to help the homeless, the hungry and other people in need. (By the way, the new company just looked at us in a baffled fashion when we told them we were being charged a compliance fee. They said they NEVER do this. They pay this cost.)
View full review
Loss:
$7120
Reason of review:
deceptive practices
Barney Szi

I AM ANOTHER VICTIM OF ISIS DIRECT CREDIT MERCHANT

sale person tell me the contact only 3 years over 3years and 3 months today i call for cancel my contact after talk to ISIS Tech support i have to pay total $595.00 for cancel then i request copy of contract i received 23 pages total compare with my original yellow copy i keep there are only 18 pages missing the page auto renew after 3 years witch the sale person did not give it to me auto renew and time window ISIS making fortune of moneyS STAY A WAY FROM ISIS DIRECT Tôi là nạn nhân cua công ty thẻ credit và cũng là nan nhân của đám sale Đừng tin thăng cha rendy nguyen làm cho công ty ISIS và thăng cha Van Le vì húa xẽ trả lại số tiền hủy bỏ hơp đòng cho công ty trươc nhưng rut cuôc tôi phải trả số tiền này vỉ sau khi tôi đã ký ISISS thằng cha Rabdy không hề làm đúng lời nói gọi phone đẻ tin nhắn không tháy trả lòi *** thàng cha van Le cũng vậy và cô vanbinh426 email cung khong trả lời
View full review
Loss:
$900
Reason of review:
Not as described/ advertised
1 comment
Guest

I am a Victim of Isis too. Their Vietnamese sale agent go to Viet business and mislead them in to signing contract and leasing credit terminal.

After you find out their rate is not low as promise, the sale person is not answer they phone and ISIS said they are no longer with them.

You stuck with the lease and if the machine broke you have to buy a new one, even it leased.

Người Việt lường gạt người Việt.

Reign Jct

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Verified Reviewer
| map-marker Greensboro, North Carolina

Misrepresented,lied,antagonized

A sales rep came out to my house and asked me. How much is your average dollar amount that you run on the machine at a time? I told him between 2500.00 and 5000.00 per scan and he said that he would try to get me approved for that amount and to just sign on the dotted line. He read me a brief description and that was that. He called and told me that he could only get me approved for 500.00 per scans and if I get a big job just to run there card 5 or 10 times. I told him that will not work. He said he would get back with me and try to get it raised. I never heard back from him and I was told that "I should have read what I signed when I tried to follow the proper channels. I understand that very clearly its just I really felt deceived. So I call there company and this trained person in billing named Kevin comes on the phone and before I could finish telling him what happened he started to interrupt me, antagonize me, and pick on me like a child. He was saying" WELL DUH YOU SHOULDNT HAVE SIGNED IT THEN!!! I have never seen this level of UNPROFESSIONALISM in my life. And never felt more humiliated in my life! What can be done about these people?? Now I owe 4000.00 to lease financial group and these company acts like they don't even know each other! There is ISIS,American Payment Systems,Summit Merchant Solutions. I think that they keep multiple names so they can hide there reviews!!
View full review
Loss:
$6800
Reaghan Moa
map-marker Hicksville, New York

ISIS direct is a fraud Company

ISIS direct is a fraud Company. Don't use them. I still have an account with them. Sales persons will not tell you truth. Customer Service will not help you. They will show you low rates in the paper but when you will get the monthly bills you will see higher than other merchant services. I stopped using their account on September 2012. They want me to pay $495.00 for Credit and another $90 for Debit termination fees. They gave me a time window and I have to use this time window to send them cancellation request. If I don't submit request within time frame, they will renew my account for another year. Now they are charging $22 every month.
View full review
Loss:
$700
1 comment
Guest

I am having same issue.Don't see how they can do this Apparently its in there fine lines.I'm stuck with $40 a month.

Georgianna Squ
map-marker Albany, New York

Fraud, misleading,theives

I had a saleswoman come to me to change my merchant account that I had been happy with for years but wanted a better rate. I was opening a new business and had an established business but needed wireless terminals for what I thoght wold be a faster way to do business. The end reslt was I signed the paper with lots of verbal promises and free wireless terminals,lower rates and fees. What I got were terminals that did not work because the area has verizon towers and isis terminal work of ATT which was not mentioned to me until one out of 10 customer service empoyees from isis told me this after complaining all summer. I have terminals I am paying for from lease finance group that explained to me they have nothing to do with ISIS and I am stuck paying for the terminals that dont work and there is noting I can do bc they will rui my credit if I try to give terminals back. There are no local places to go and complain or local umbers to call and no one to talk to that can help resolve any matters except the 800 numbers that are clueless. Customer service gave me a headquarter nmber to call to complain excet it was out of order. Please be aware of this, I conider myself extremely intelligent busines woman who got dooped and is costing me a fortune for it. I intend to write to the Attorney generals office and complain, anyone who would like to join me please do. Let put these fraudulant business out of business so they cant do this to anyone else.
View full review
Loss:
$2000
2 comments
Georgianna Squ

I agree... Let me know your thoughts. I will be happy to be a part of anything .

Shakir Lgr

Have you filed a complaint with the FTC or Consumer Financial Protection Bureau? We all need to in order to have anything done to this business...

The BBB & OAG are not & will not do anything about this matter. I say we all start a class action lawsuit.

View more comments (1)
Anonymous
map-marker Houma, Louisiana

Owner

ISIS crewed me out of 1200.00. Their customer service is very poor and their sales force lies. I have not used the card since October of 2012 and I am still being charge increased fees. After spending 45 min on the phone today I found out that I have another year on the contract. Or I can pay them 500.00 to cancel the contract. I changed banks and they want 35.00 to process the change. I feel that I am being ROBBED and the bad thing is that it is not against the law. I AM PISSED OFF. I advise you to not do business with this company.
View full review
Loss:
$1500
BADCO
map-marker Albany, New York

ISIS DIRECT CHARGES $124.75 ANNUALLY FOR PCI COMPLIANCE

EVERY MONTH A NEW FEE FOR MY CREDIT CARD PROCESSING. TRIED TO NOGOTIATE BUT I DIDNT READ ALL THE FINE PRINT. LEASON LEARNED. ISIS DIRECT MAY SEEM BETTER BUT THE FEES KEEP INCREASING EVERY MONTH AND WITH A 3 YR CONTRACT THERE ISNT MUCH WE CAN DO. THE SALESMAN GAVE US A COOL SALES PITCH NO MONTHLY FEE AND WE TRUSTED HIM TO BE A MAN OF HIS WORD. NOW THERE IS AN ANNUAL FEE FOR MLTIBLE THINGS AND NEW VISA MONTHLY FEE WITH A MC MONTHLY FEE STARTING NEXT MONTH. ITS ADDING UP TO AT LEAST $300 DOLLARS A YEAR. ITS HARD TO MAKE A PROFIT WITH A SMALL BUSINESS WHAT EVER YOU DO DONT GO WITH ISIS DIRECT!!!
View full review
1 comment
Shakir Lgr

Have you filed a complaint with the FTC or Consumer Financial Protection Bureau? We all need to in order to have anything done to this business...

The BBB & OAG are not & will not do anything about this matter. I say we all start a class action lawsuit.

Anonymous
map-marker Dallas, Texas

Isis Direct is a credit card processing company that does NOT have low rates like they claim.

Isis Direct is a fraud. They have sales reps come around to your business and tell you that they can beat your rates on credit cards. THIS IS NOT TRUE. They have higher rates than others and you will end up paying them more money. They do not have a cancellation period. Once you get your first bill, the amount paid to them is higher than what you were getting at your old company. Do not listen to their reps. You are better off going with another company. I am just trying to save you the headache and then there is a $495 cancellation fee.
View full review
Loss:
$1000
14 comments
Guest

ISIS direct fraud Company. Don't use them. I still have an account with them.

Sales persons will not tell you truth. Customer Service will not help you. They will show you low rates in the paper but when you will get the monthly bills you will see higher than other merchant services.

I stopped using their account on September 2012. They want me to pay $495.00 for Credit and another $90 for Debit termination fees.

They gave me a time window and I have to use this time window to send them cancellation request. If I don't submit request within time frame, they will renew my account for another year.

Now they are charging $22 every month.

Shakir Lgr

Have you filed a complaint with the FTC or Consumer Financial Protection Bureau? We all need to in order to have anything done to this business...

The BBB & OAG are not & will not do anything about this matter. I say we all start a class action lawsuit.

Guest

DO NOT USE THIS COMPANY!! They are a fraud.

They have been taking money out of my account because I signed on with them.

Never got a machine, sales people that came into my business gave wrong phone numbers I never even set up processing with them but they continue to take more money each month from me. Had to get a lawyer.

Guest

This company is a total scam., I too had fallen into their sales reps and stuck with a 3 yrs of bs.. Tried to call and consult with them but it seemed like everything have to be in written form with them instead of talking to a person over the phone, *** bags!!!

Guest

GET ALL PROMISES IN WRITING! :cry

Guest

Isis sales reps could care less about how much they charge you in rates, in fact they don't know much about credit card processing at all. The sales reps are trained to lease you equipment, that is how they are compensated..

I represent one of the most well known and trusted processors in the US and I have had my run ins with Isis. They tried to lease 2 terminals for $99 each per month for 60 months, it would cost $11,800 for my client over 60 months. I sold my client the same exact terminals for $200 each. And they where increasing the rates, although it was a small increase, it was still not right.

Beware of these guys, they are not trained well and don't care about you after you sign the contract.

Guest

Isis Directs sales people lied to me and told me that when the card is scanned that funds will be available next business day. In fact 5 days later it went thru.

They told me no monthly fees and that was untrue. I had on the contract that my average ticket was between 1600 and 6000. I sighned the paperwork thinking that I could process transactions that high and the told me I could only swipe a 500.00 transaction. So I lost a job due to this company.

Now they want 495.00 for me to cancel!!! GRRRR!!!!!!!

Guest

Yes I too was scammed by a sales rep that just was interested in signing me up at my expense and absolutely no savings, actually cost more. First American bank doesnt seem to care that thier sales people are not telling the truth.

Guest

Every company has a right to charge for services nothing is for free. A sales person should take the time to evaluate the customers prior processing company to ensure a true savings to the business.

There are companies that due offer savings again it should be an individual consultation. My suggestions to business owners is listen to the questions being asked they are being asked for a reason like average ticket sales monthly average sales all this is very important for a true savings.

Also you can call customer retaintion department to have your statement reviewed and compared from Isis Direct from you prior company even after 30 days so you won't need to cancel and become somewhat happy. You have options.

Guest

hey sherri koone,

i never heard of any company really did not charge you on statement fee or monthly minimum fee. Also, i do not believe in 30 day grace period because you wont be able to tell if you are being charged less or more after a whole full month....

View more comments (13)
Anonymous
map-marker Asheville, North Carolina

ISIS DIRECT FRAUD

This is a REAL COMPANY that allows their misinformed, incompetant employees to promise lower rates, no monthly statement fee, no monthly minimum, no yearly fee AND a 30 day grace period in case you aren't happy with their company. THREE employees at my salon signed up to use their machine and services only to find out that the rates they offered were NOT going to save us any money. In finding this out we promptly tried to cancel our accounts only to find out we HAVE NO 30 DAY GRACE PERIOD. Not only that, but we also received statements that included a charge for a monthly minimum AND a statement fee. Yes I know, if it sounds too good to be true then it probably is, but keep in mind that our current company did offer us all these things so it is possible another company may as well. Now, with most merchant processing companies there is what is called a deconversion fee. This is basically an early termination fee. This company's representative promised us that his company would pay this deconversion fee DIRECTLY TO OUR OLD COMPANY. THIS IS ANOTHER LIE. We found out this morning that, not only do we have to pay that fee and ISIS will REIMBURSE US, but also that we have to wait 30 DAYS before we can request reimbursement. This has been the biggest, grossest misrepresentation of a company by an employee that I have personally ever witnessed. AND THE COMPANY WILL NOT MAKE GOOD ON ANY PROMISES MADE BY THEIR EMPLOYEE. We are currently contacting the Better Business Bureau about this company. We will wait out 30 days, get our reimbursement, and promptly find another company to buy us out of this contract just on principal. DO NOT TRUST THIS COMPANY OR ANY OF THEIR EMPLOYEES!
View full review
2 comments
Guest

ISIS direct is a fraud Company. Don't use them. I still have an account with them.

Sales persons will not tell you truth. Customer Service will not help you. They will show you low rates in the paper but when you will get the monthly bills you will see higher than other merchant services.

I stopped using their account on September 2012. They want me to pay $495.00 for Credit and another $90 for Debit termination fees.

They gave me a time window and I have to use this time window to send them cancellation request. If I don't submit request within time frame, they will renew my account for another year.

Now they are charging $22 every month.

Shakir Lgr

Have you filed a complaint with the FTC or Consumer Financial Protection Bureau? We all need to in order to have anything done to this business...

The BBB & OAG are not & will not do anything about this matter. I say we all start a class action lawsuit.

View more comments (1)

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