Isis Direct is a credit card processing company that does NOT have low rates like they claim.

This company is a total scam., I too had fallen into their sales reps and stuck with a 3 yrs of bs.. Tried to call and consult with them but it seemed like everything have to be in written form with them instead of talking to a person over the phone, scum bags!!!

GET ALL PROMISES IN WRITING!

Isis sales reps could care less about how much they charge you in rates, in fact they don't know much about credit card processing at all. The sales reps are trained to lease you equipment, that is how they are compensated..  

 

I represent one of the most well known and trusted processors in the US and I have had my run ins with Isis. They tried to lease 2 terminals for $99 each per month for 60 months, it would cost $11,800 for my client over 60 months. I sold my client the same exact terminals for $200 each. And they where increasing the rates, although it was a small increase, it was still not right. 

 

Beware of these guys, they are not trained well and don't care about you after you sign the contract.

Isis Directs sales people lied to me and told me that when the card is scanned that funds will be available next business day. In fact 5 days later it went thru. They told me no monthly fees and that was untrue. I had on the contract that my average ticket was between 1600 and 6000. I sighned the paperwork thinking that I could process transactions that high and the told me I could only swipe a 500.00 transaction. So I lost a job due to this company. Now they want 495.00 for me to cancel!!! GRRRR!!!!!!!

Yes I too was scammed by a sales rep that just was interested in signing me up at my expense and absolutely no savings, actually cost more. First American bank doesnt seem to care that thier sales people are not telling the truth.

Every company has a right to charge for services nothing is for free. A sales person should take the time to evaluate the customers prior processing company to ensure a true savings to the business. There are companies that due offer savings again it should be an individual consultation. My suggestions to business owners is listen to the questions being asked they are being asked for a reason like average ticket sales monthly average sales all this is very important for a true savings. Also you can call customer retaintion department to have your statement reviewed and compared from Isis Direct from you prior company even after 30 days so you won't need to cancel and become somewhat happy. You have options.

hey sherri koone, 

i never heard of any company really did not charge you on statement fee or monthly minimum fee. Also, i do not believe in 30 day grace period because you wont be able to tell if you are being charged less or more after a whole full month....

Hi there, 

i dont know exactly what your situation is, but i have 2 business and did sign up with ISIS direct about 5 months ago. i was with bank of america before that sale person from isis came. After i swiched to this new company, i followed step by step information that sale person provided to me to do. Within a month, i got my reimbursement from my lease paid off with firstdata and $500 cancellation fee with bank of america. And over all, i did really save money with this company vs. bank of america. I am happy with this company so far. thanks and good luck to you.

This is a REAL COMPANY that allows their misinformed, incompetant employees to promise lower rates, no monthly statement fee, no monthly minimum, no yearly fee AND a 30 day grace period in case you aren't happy with their company. THREE employees at my salon signed up to use their machine and services only to find out that the rates they offered were NOT going to save us any money. In finding this out we promptly tried to cancel our accounts only to find out we HAVE NO 30 DAY GRACE PERIOD. Not only that, but we also received statements that included a charge for a monthly minimum AND a statement fee. Yes I know, if it sounds too good to be true then it probably is, but keep in mind that our current company did offer us all these things so it is possible another company may as well. Now, with most merchant processing companies there is what is called a deconversion fee. This is basically an early termination fee. This company's representative promised us that his company would pay this deconversion fee DIRECTLY TO OUR OLD COMPANY. THIS IS ANOTHER LIE. We found out this morning that, not only do we have to pay that fee and ISIS will REIMBURSE US, but also that we have to wait 30 DAYS before we can request reimbursement. This has been the biggets, grossest misrepresentation of a company by an employee that I have personally ever witnessed. AND THE COMPANY WILL NOT MAKE GOOD ON ANY PROMISES MADE BY THEIR EMPLOYEE. We are currently contacting the Better Business Bureau about this company. We will wait out 30 days, get our reimbursement, and promptly find another company to buy us out of this contract just on principal.  

 

DO NOT TRUST THIS COMPANY OR ANY OF THEIR EMPLOYEES!

This is a REAL COMPANY that allows their misinformed, incompetant employees to promise lower rates, no monthly statement fee, no monthly minimum, no yearly fee AND a 30 day grace period in case you aren't happy with their company. THREE employees at my salon signed up to use their machine and services only to find out that the rates they offered were NOT going to save us any money. In finding this out we promptly tried to cancel our accounts only to find out we HAVE NO 30 DAY GRACE PERIOD. Not only that, but we also received statements that included a charge for a monthly minimum AND a statement fee. Yes I know, if it sounds too good to be true then it probably is, but keep in mind that our current company did offer us all these things so it is possible another company may as well. Now, with most merchant processing companies there is what is called a deconversion fee. This is basically an early termination fee. This company's representative promised us that his company would pay this deconversion fee DIRECTLY TO OUR OLD COMPANY. THIS IS ANOTHER LIE. We found out this morning that, not only do we have to pay that fee and ISIS will REIMBURSE US, but also that we have to wait 30 DAYS before we can request reimbursement. This has been the biggets, grossest misrepresentation of a company by an employee that I have personally ever witnessed. AND THE COMPANY WILL NOT MAKE GOOD ON ANY PROMISES MADE BY THEIR EMPLOYEE. We are currently contacting the Better Business Bureau about this company. We will wait out 30 days, get our reimbursement, and promptly find another company to buy us out of this contract just on principal.  

 

DO NOT TRUST THIS COMPANY OR ANY OF THEIR EMPLOYEES!